Frequently Asked Questions
| 1. Who are you? How do I know any money I pay you is secure? We are a flexible and friendly bespoke tour guide service specialising in personalised tours of the D-Day Invasion Beaches in Normandy, France. We are approaching our 9th successful year in business and feel that our chronological and sympathetic approach to this rich and sensitive area of history is the correct one. All monies Perception Travel Co. Ltd (trading as D-DayAirTours.com) received from you are paid into a trust (escrow) account at Lloyds TSB in London. This account is under the control of a trustee and your money is safe even if Perception Travel Co. Ltd goes into liquidation. 2. Payment method Visa or MasterCard. Two payments will be taken from your charge card, one to Perception Travel Co. Ltd for the guide and vehicle service and the other to AirMed Ltd for the air transfer.; the addition of both charges will total the sum that is payable at the time of booking. 3. What sort of vehicles do you use in Normandy and who are your drivers? We use comfortable air conditioned 7 seat vans such as VW Sharan, Ford Galaxy or Seat Alhambra. Sometimes a smaller 5 seat air conditioned vehicle may be used. All of our drivers and guides are knowledgeable, discreet, mature and experienced. Mobile phones are carried to ensure the smooth functioning of all arrangements and in case of emergencies. They can be available for the personal use of the guest upon cash payment; the amount of charge will be determined by the duration and call distance. 4. Will we be part of a larger group? No. All tours are one to one, tailored specifically for you. 5. What arrangements are made for lunch? In our experience most clients prefer to use the daylight hours to see as much as possible and therefore we do not normally recommend a long "sit down" lunch which in France may take two hours. We generally therefore arrange a picnic (please notify any special needs), with wine and/or soft drinks, -- this enables time at the sites to be maximised. 6. How strenuous are your tours? We expect you to have a normal level of health and fitness and we understand that some of our clients are elderly, disabled or less active than others. Bear in mind that some of the sites we visit are undeveloped and more or less undisturbed since after the action in 1944. Whilst we understand there is no danger from unexploded devices, some of the terrain is uneven or rising or falling ground and may be slippery, particularly during wet weather. We therefore recommend that you wear sturdy and suitable footwear. We do not take any responsibility for any personal injury suffered, loss or damage arising from ground conditions at any site during the tour. If you feel at a given site that the conditions are beyond your capabilities your driver/guide will always try to find alternatives to ease access where available. If you have special needs these will have been notified to us in advance and taken into account in arranging the details of your tour. 7. Availability Please note that information on date availability is current at the time of advice and only becomes firm when the contract is made. 8. Terms and Conditions Your attention is specifically drawn to the Booking Conditions that you will have deemed to have read and understood prior to the contract being made. Click here to view the Booking Conditions. |